Monday, 3 September 2007

First Time Ko sa Call Center, Kaya Dinugo Ako

Matapos ng ilang buwang pag-hahanap ng trabaho, I finally found one. September 3, 2007 was my first day; I met new friends and I was able to see what’s inside the call center operations and how it looks like. As expected first topic was about basic Grammar, US History, American culture and the other things which are all about the US. During training, we’re all speaking in English; it was my first time to experience “NOSE BLEED.” There were questions raised that answered the differences between inbound and outbound call centers. This time, I learned that we’re going to do an outbound selling offering a website building services.

Ilang araw palang kaming nasa training, pero medyo madami na akong natatanggap na masamang balita tungkol sa kompanyang pinag-tatrabahuan ko. Sabi sa mga kumakalat na balita, inirereklamo daw ng mga kliyente na nagpagawa ng website na pagkatapos nilang magbayad, gamit ang kanilang credit card, ilang linggo na at wala paring ibinibigay sa kanilang finished product o website.

After hearing that information, together with my co-trainees, we applied to a different company in Robinsons Equitable Tower in Ortigas. The same recruitment process: initial interview, exams and final interview. This time, I am more comfortable and confident during the whole process. Because of that, I was able to pass everything and the next day, I signed a contract with that company. For the first time, I signed a 16 pages paper. Masaya kong ibinalita ang mga pangyayaring iyun sa aking Pamilya na nasa probinsya. Sa wakas makakatulong na ako sa kanila!