It’s been few weeks now from the
day I submitted my resignation to my previous employer. I am still waiting for
my final pay from them, sayang din yun. Bilang isang responsableng mamamayan
dito sa Pilipinas, ilang beses din akong tumambay sa mga recruitment hubs ng iba’t-ibang
call centers sa iba’t-ibang panig ng Kamaynilaan. Sabi nga ng Tito ko, bakit
daw ako hindi mag-try mag-apply bilang waiter or crew sa mga fast food chains. Pero
sabi ko lang, parang hindi ko pa kaya, kasi base sa mga nakikita kong ginagawa
nila, feeling ko hindi ako mag-eenjoy. Sa halip, mas pinag-igihan ko pa ang
proseso ng recruitment ng mga call center. Nag-research at nilista ko din ang
mga kadalasang mga katanungan na ibinabato sa mga aplikante.
Common Call Center Questions:
1 Tell
me about yourself.
2 Why
did you leave your last job?
3 Why
call center?
4 What
is you short and long term goal?
5 What
are your weaknesses?
6 How
to do you provide excellent customer service?
7 Who
do you see yourself after 5 years from now?
8 How
would you describe the color blue to a blind person?
9 Do
you have any question for me?
No need to have an American
accent; spontaneity and thought organization are both important during the
interview. Since you are applying for a front liner position, like customer
service representative and technical support representative, communication skills
is important. Interviewer measures the ability of the applicant to convey
his/her point in English language; so be HONEST, be natural and be yourself! Impress
the interviewer with your ability!
